Hertz Reviews

I had a small damage claim after returning my rental, i was already bracing myself for a whole back-and-forth situation. You know how those things can go. But Hertz actually made it painless. They explained what the charges were for, it felt fair enough, and then suddenly it was just... done. No big drama, no confusing runaround. I remember thinking, okay, that went way better than I expected.

They mentioned the insurance once and then, shockingly, didn’t try to make it their life’s mission to sell it to me. No real pressure, which was a nice change.

My car was ready when I got there, and the staff were really friendly. No surprise fees or confusing charges either, which was a relief. delays at pickup can be so preventable, so I appreciated how easy they made the whole thing.

I was mentally drained by the time I picked it up, so I was just hoping for something straightforward. Overall, the car was in good condition and clean enough, with only a few small scratches here and there. Nothing major, and it got the job done.

There were plenty of cars to choose from at my pickup location, and booking one was easy. Nothing fancy, and maybe a couple little things could be smoother, but overall it worked well for what I needed.

I reached out to support and they got back to me faster than I expected. They fixed the issue without any hassle, so I’m happy with it.

I booked on hertz.com and had this feeling it was going to be one of those annoying pickup situations, but it really wasn’t. There were a few people in front of me, and somehow I was still in the car in about 10 minutes, which felt kind of amazing.
The staff just checked my info, kept it simple, and didn’t turn it into a whole thing. I don’t know, it just left a really good impression. When a rental pickup doesn’t drain your whole day, that matters. I’d definitely use them again.

The total matched exactly what I had booked, which was nice. No weird extra charges showed up, so all good it was

I had to cancel my booking and, i was already expecting the whole refund process to be a hassle. But... it wasn’t. Hertz sent the money back within a few days, and I didn’t have to chase anyone or sit on long calls. Kind of surprised me in a good way. Made a annoying situation feel a lot less annoying

I end up using hertz a handful of times a year, so the rewards program has actually been useful for me. I didn’t really expect the points to add up that fast, but somehow I’ve gotten a couple free rental days out of it without really thinking about it. The upgrades don’t always happen, and I’m not totally sure what makes the difference, but it’s a nice bonus when they do. Managing everything online has been simple enough too

Picked up my rental and the inside was really clean. The seats, floors, and even the trunk all looked fresh, and there weren’t any weird smells. I’m not super picky if there’s a tiny scuff here or there, but this one was in great shape and made the trip feel easy from the start. Nice work by the hertz cleaning crew.

Booked through Hertz and they were clear about the deposit hold from the start. It came off when they said it would, and there weren’t any random extra charges or anything. easy... no complaints really.

I had to change my Hertz reservation, the whole thing was kind of a hassle. It wasn’t super clear what I was supposed to do at first, and even though the cancellation did eventually go through, it took more steps than I expected. I also had to keep checking my email to make sure everything was actually confirmed, which was just annoying. It wasn’t a complete disaster or anything, but it really feels like this process could be way simpler. The price was fine, at least.

So... I booked through hertz.com and felt like I got a solid deal. The price was clear, there weren’t any weird surprises when I picked it up, and the car was clean and actually a little nicer than I expected. I had checked a few other sites before booking, but Hertz ended up being the best option for what I needed. I’d definitely use them again.

I had a weird issue with my Hertz booking where the final charge at drop off looked higher than what I thought it should be. I’m not totally sure what happened, but my guess is maybe something didn’t update correctly in their system.
I reached out through Hertz, and it wasn’t an instant fix. It took a few days and I had to check in more than once, but someone did review it and eventually refunded the extra amount.

Overall, it wasn’t the smoothest experience, mostly because of the waiting and follow-ups, but they did make it right in the end. I’d probably rent from them again, just hoping next time it’s a bit more straightforward...

I booked the car online and the reservation was accurate. The car details mostly matched what I saw when I booked, like the size, the general model type, the features, and all that. The pickup time was right too, which was nice because I’ve had rentals before where the timing, location, or car type ends up being different. Overall, it was straightforward and there weren’t any big surprises.

They had plenty of cars available today, and everything was ready to pick up. Super easy, easy process overall

I booked through Hertz and the whole thing was straightforward. The mileage allowance worked well for my trip, and the fuel policy was clear from the start. I just made sure to refill the tank before returning the car, and there were no unexpected charges. Practical and easy, which is really all I needed

Booked a car through hertz.com and it was straightforward. The price they showed up front was basically what I ended up paying, maybe give or take the usual taxes and fees they already listed before checkout. I’ve rented from places where the total jumps by like $30 or $50 at the last second, but this stayed about the same the whole way through. No weird surprises, no hidden add-ons popping up. I’d use it again.

The car was clean and in really good shape. The brakes felt solid, and the tires looked new, which made me feel comfortable the whole time I was driving. No weird noises or issues at all. the kind of thing that makes preventable problems feel taken care of before you even hit the road.